1. Data Controller
Car Service Hungary (hereinafter "we", "us", or "our") is the data controller responsible for your personal data.
Contact: info@carservicehungary.com | Phone: +36 30 700 5421
2. What Personal Data We Collect
When you use our website and booking services, we may collect the following personal data:
- Name - to identify you and address you in communications
- Email address - to send booking confirmations and communicate with you
- Phone number - to contact you regarding your booking
- Number of passengers - to arrange the appropriate vehicle
- Travel details - service type, date, pickup and drop-off locations
- Additional messages - any extra information you provide in the booking form
3. Purpose of Data Processing
We process your personal data for the following purposes:
- Processing and fulfilling your transfer or sightseeing tour booking
- Sending you a booking confirmation via email
- Contacting you to confirm or discuss your booking details
- Providing customer support related to your booking
4. Legal Basis for Processing
We process your personal data based on:
- Your consent (Article 6(1)(a) GDPR) - provided when you submit the booking form and accept this Privacy Policy
- Contract performance (Article 6(1)(b) GDPR) - processing necessary to fulfill your booking request
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Booking data is retained for the duration of the service and up to 1 year after the service has been provided, for accounting and legal purposes
- If you request deletion of your data, we will erase it within 30 days, unless retention is required by law
6. Data Sharing
We do not sell, trade, or share your personal data with third parties, except:
- Service providers - drivers or partners directly involved in providing your booked service
- Email service - we use Zoho Mail to send booking confirmations (Zoho's privacy policy applies to email processing)
- Legal obligations - if required by law, regulation, or court order
7. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right of access - you can request a copy of the personal data we hold about you
- Right to rectification - you can request correction of inaccurate personal data
- Right to erasure - you can request deletion of your personal data ("right to be forgotten")
- Right to restrict processing - you can request that we limit the processing of your data
- Right to data portability - you can request your data in a structured, commonly used format
- Right to withdraw consent - you can withdraw your consent at any time without affecting the lawfulness of prior processing
- Right to lodge a complaint - you have the right to file a complaint with a supervisory authority (in Hungary: NAIH - Nemzeti Adatvedelmi es Informacioszabadsag Hatosag)
To exercise any of these rights, please contact us at info@carservicehungary.com.
8. Cookies
Our website uses only essential cookies that are necessary for the proper functioning of the website. We do not use tracking cookies, analytics cookies, or advertising cookies.
Essential cookies do not require consent under GDPR as they are strictly necessary for the website to function.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL/TLS encryption for data transmission
- Secure email communication via Zoho Mail
- Access controls limiting who can view personal data
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: